I would try to get at "What was the value." Kids will constantly make mistakes unless we teach them a new behavior. So, now this is an opportunity to talk about what would have been a better way to respond. Would it have been to respond on social media? Would it have been talking to that person, in person? Would it be reformulating what you're saying? So, I think the biggest thing is having communication, find the value in what your child was trying to say and teach them an appropriate way to respond.
